Quarterly Cleaning And Maintenance Program

CAMP - Terms and Conditions

1. Billing and Payment Terms

• When you sign up for our quarterly maintenance cleaning program, we require an initial upfront

payment equivalent to three times your monthly fee. This ensures that we can cover the initial

setup costs and resources required to prepare for your first cleaning session. Your regular

monthly charges will commence from the following month.

• Billing is automatic and will be processed via ACH or credit card on the 15th of each month.

• Payment is due on the 15th. If payment is not received by the due date, services will be

suspended until the account is brought current.

• No refunds will be given if services are canceled, the homeowner moves, or leaves the residence

for any reason during the service period.

2. Service Scheduling

• Services will be performed at any point within the designated quarter, as determined by the

company’s availability and schedule.

• In the event of a weather delay or scheduling conflict, services will be completed at the next

available time as soon as weather or schedules permit.

• Customers must provide a minimum of seven (7) days' notice for any rescheduling requests.

3. Service Details Per Quarter

• Q1: Gutter cleaning inside and outside, soft wash of the house exterior (1% SH solution), and

exterior floor wash including driveways, sidewalks, pool deck, front and back porch.

• Q2: Exterior window cleaning, exterior floor wash (same as Q1), fence cleaning, and outdoor

furniture cleaning.

• Q3: Same as Q1.

• Q4: Roof wash (shingle and flat vinyl roofs only), roof preservation oil application, and concrete

sealer (applies to driveway only). Any other concrete (i.e. porch, patios, sidewalks) can be

performed at a steeply discounted rate.

4. Service Scope and Limitations

• Gutter cleaning, window cleaning, and roof services are subject to the company’s ability to safely

access areas using a 24-foot ladder.

• The company reserves the right to refuse cleaning of any surfaces, outdoor furniture, or fixtures

that are damaged, broken, or at risk of damage from the cleaning process.

• Services are limited to shingle roofs only. Other roof types may require special accommodations

or may be excluded from service if damage risk is deemed too high.

• Preventative maintenance services are intended for routine upkeep and are not designed to

address excessively dirty surfaces. For properties that fall outside the preventative maintenance

scope, an additional upcharge will be applied at the customer’s request for a more thorough

cleaning.

5. Customer Responsibilities

• Customers must remove vehicles from driveways and relocate any sensitive plants, fragile items,

or items of sentimental value that could be damaged during the cleaning process.

• During exterior window cleaning, customers are encouraged to remove window screens. While

this is not a requirement, the company is not responsible for any damaged screens. If customers

are unable to remove screens, interior access may be required.

6. Liability and Warranties

• The company is not responsible for any damages outside of the standard service agreement. Full

service terms and conditions can be found in the estimates, invoices, and are available upon

request.

• Customers may call for up to one (1) hour of touch-up work per month. Any additional time

beyond the one hour will be billed at $150 per hour.

7. Service Modifications and Termination

• Customers may opt out of specific services, but no price reduction will apply. additional services

may be added upon request at a discounted rate. (e.g., an additional house wash or window

cleaning).

There is no contract minimum for the program; however, customers must provide 30 days’ notice for

cancellation. No refunds will be given upon cancellation.